1. Delivery Areas

We provide shipping services across India with different delivery timelines based on location:

Metro Cities (1-3 Business Days)

• Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
• Express delivery available for urgent orders
• Same-day delivery available in select areas (additional charges apply)

Tier 2 Cities (3-5 Business Days)

• Jaipur, Lucknow, Kanpur, Nagpur, Indore, Bhopal, Cochin, Coimbatore
• Standard delivery within 3-5 business days
• Express delivery available (additional charges apply)

Other Cities and Towns (5-7 Business Days)

• All other cities and towns across India
• Standard delivery within 5-7 business days
• Remote areas may take additional 2-3 days

2. Shipping Methods

We offer various shipping methods to meet different customer needs:

Standard Shipping

• Cost: Free for orders above ₹500, ₹50 for orders below ₹500
• Delivery Time: 3-7 business days
• Tracking: SMS and email updates provided

Express Shipping

• Cost: ₹100 for orders above ₹500, ₹150 for orders below ₹500
• Delivery Time: 1-3 business days
• Tracking: Real-time tracking with SMS updates

Same-Day Delivery

• Cost: ₹200 (available in select metro cities only)
• Delivery Time: Same day (orders placed before 2 PM)
• Availability: Limited to specific areas

3. Order Processing

Our order processing follows a systematic approach:

• Order Confirmation: Immediate email confirmation after order placement
• Processing Time: 1-2 business days for order preparation
• Quality Check: All products undergo quality inspection before packaging
• Packaging: Secure packaging to prevent damage during transit
• Dispatch: Orders are dispatched within 1-2 business days

4. Delivery Process

Our delivery process ensures safe and timely delivery:

Pre-Delivery

• SMS notification sent 1 day before delivery
• Delivery time slot provided (morning/afternoon/evening)
• Contact number provided for delivery coordination

Delivery Day

• Delivery attempt made during specified time slot
• Customer verification and product inspection
• Delivery confirmation and receipt collection

Failed Delivery

• Up to 3 delivery attempts made
• Customer contacted for rescheduling
• Package returned to warehouse after 3 failed attempts

5. Delivery Charges

No separate delivery charge is added to the amount shown at checkout. Delivery availability and timelines may vary by location.

6. Special Handling

Certain products require special handling and delivery considerations:

Fragile Items

• Extra protective packaging
• Fragile item stickers and handling instructions
• Careful handling by delivery personnel

Heavy Items

• Specialized delivery vehicles
• Additional delivery charges may apply
• Ground floor delivery only (unless specified)

High-Value Items

• Signature required upon delivery
• Identity verification
• Insurance coverage included

7. Delivery Exceptions

Certain circumstances may affect delivery timelines:

• Weather Conditions: Delays during heavy rain, floods, or natural disasters
• Festival Periods: Extended delivery times during major festivals
• Remote Locations: Additional 2-3 days for remote areas
• Customs Clearance: Additional time for international orders
• Force Majeure: Unforeseen circumstances beyond our control

8. Tracking Your Order

Stay informed about your order status through multiple channels:

• Website Tracking: Real-time tracking on our website
• SMS Updates: Automated SMS notifications at each stage
• Email Updates: Detailed email notifications
• Customer Service: Call our helpline for order status
• Mobile App: Track orders through our mobile application

9. International Shipping

We offer international shipping to select countries:

• Available Countries: USA, UK, Canada, Australia, UAE, Singapore
• Delivery Time: 7-15 business days
• Customs: Customer responsible for customs duties and taxes
• Documentation: All required export documentation provided

10. Delivery Issues and Resolutions

In case of delivery issues, we provide prompt resolution:

Common Issues

• Delayed Delivery: Compensation or expedited delivery
• Damaged Package: Immediate replacement or full refund
• Wrong Address: Free redelivery to correct address
• Missing Items: Immediate dispatch of missing items

Resolution Process

• Report issue within 24 hours of delivery
• Provide order number and issue description
• Investigation completed within 48 hours
• Resolution provided within 72 hours

11. Contact Information

For any shipping or delivery related queries, please contact us:

12. Policy Updates

We reserve the right to update this shipping and delivery policy at any time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the new policy.