1. Information We Collect

At Maryam HandiCraft, we collect various types of information to provide you with the best possible service:

• Personal Information: Name, email address, phone number, shipping address, and billing information
• Account Information: Username, password, and profile preferences
• Purchase Information: Order history, payment details, and product preferences
• Communication Data: Messages, feedback, and customer service interactions
• Technical Information: IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending order confirmations, shipping updates, and delivery notifications
• Improving our website functionality and user experience
• Personalizing product recommendations and marketing communications
• Preventing fraud and ensuring website security
• Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, or delivering products
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure payment processing through trusted providers

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used for personalized advertising and recommendations
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When personal information is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

If you are accessing our website from outside India, please note that your information may be transferred to, stored, and processed in India. By using our services, you consent to the transfer of your information to India.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

13. Governing Law

This privacy policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in India.