1. Order Cancellation

You may cancel your order under the following conditions:

Before Shipment

• Orders can be cancelled within 24 hours of placement
• No cancellation charges apply for orders cancelled before shipment
• Full refund will be processed within 5-7 business days
• Contact our customer service team to initiate cancellation

After Shipment

• Orders cannot be cancelled once shipped
• You may return the product after delivery (see Return Policy)

2. Return Policy

We accept returns under the following conditions:

Eligibility for Returns

• Returns must be initiated within 7 days of delivery
• Products must be in original condition with all tags attached
• Products must be unused and unwashed
• Original packaging and accessories must be included
• Return request must be approved by our team

Non-Returnable Items

• Custom or personalized products
• Products damaged by misuse or negligence
• Products without original packaging or tags
• Products returned after 7 days of delivery
• Products that have been used or washed

3. Refund Process

Our refund process is designed to be simple and customer-friendly:

Refund Timeline

• Processing Time: 2-3 business days after receiving returned product
• Refund Time: 5-7 business days for credit card/debit card payments
• Bank Transfer: 3-5 business days for bank transfers
• Cash on Delivery: Refund processed via bank transfer

Refund Methods

• Original payment method (credit/debit card)
• Bank transfer to your account
• Store credit (with customer consent)

4. Return Shipping

Shipping charges for returns are handled as follows:

• Defective Products: Free return shipping (we provide prepaid label)
• Wrong Product Sent: Free return shipping
• Customer's Choice Returns: Customer bears return shipping cost

5. Quality Issues and Defects

We take product quality seriously and have special provisions for defective products:

• Report quality issues within 48 hours of delivery
• Provide clear photographs of the defect
• We will arrange free pickup for defective products
• Full refund or replacement offered for genuine defects
• Quality issues are resolved within 24-48 hours

6. Exchange Policy

We offer exchanges for the following scenarios:

• Size Exchange: Available for clothing and accessories
• Color Exchange: Subject to availability
• Style Exchange: Within same price range
• Exchange Timeline: Must be initiated within 7 days of delivery

Note: Exchanges are subject to product availability. If the desired product is not available, we will process a refund.

7. How to Initiate Returns/Refunds

Follow these steps to initiate a return or refund:

1. Contact Customer Service: Call or email our customer service team
2. Provide Order Details: Order number, product details, and reason for return
3. Get Approval: Wait for return approval and instructions
4. Pack Product: Pack the product securely in original packaging
5. Ship Product: Send the product using the provided shipping label or courier
6. Track Status: Monitor your return status through our website

8. Refund Exclusions

The following charges are non-refundable:

• Shipping and handling charges (unless product is defective)
• Customization or personalization charges
• Gift wrapping charges
• Processing fees for certain payment methods
• Return shipping charges (for customer-initiated returns)

9. Dispute Resolution

In case of disputes regarding returns or refunds:

• Contact our customer service team first
• Provide all relevant documentation and evidence
• We will investigate the matter within 48 hours
• Resolution will be provided within 5 business days
• Customer satisfaction is our priority

10. Special Circumstances

We understand that special circumstances may arise:

• Natural Disasters: Extended return period during natural disasters
• Festival Periods: Special return policies during festivals
• Bulk Orders: Different policies for bulk/corporate orders
• International Orders: Extended timelines for international returns

11. Contact Information

For any questions regarding cancellations, returns, or refunds, please contact us:

12. Policy Updates

We reserve the right to update this cancellation and refund policy at any time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the new policy.

13. Legal Compliance

This policy complies with Indian consumer protection laws and e-commerce regulations. Your rights as a consumer are protected under the Consumer Protection Act, 2019.